WISCONSINREPORT.COM (05/12/08) - Several websites hosted by a Stevens Point, Wisconsin company were offline for most of the weekend through the morning hours of Monday, May 12, 2008. The websites are hosted by Cliksites Hosting, which is a service of Magicmedia Communications, Inc., a member of the Morbizco Media Group. Two of the sites affected were Clik2Go.com, which is an internet portal, internet access provider, and search engine service, and WisconsinReport.com. The problem seems to have been a technical issue in a recently installed server system that replaced the old system. All sites are now back online and available to the public.
Some of the Clik2Go Internet access customers who had their homepages set to Clik2Go.com as the first thing they would see when connecting to the internet, thought they were not connecting, because their browsers showed that the Clik2Go website was not available.
A number of Clik2Go customer calls were received during the weekend, voicing
concerns about not being able to get onto the Internet. However, most of them were directly attributed to the website server technical issue.
The Clik2Go NetConnect DialUp Internet Connection customers were actually connected. The majority were actually online, but, in some cases, because they were getting a message about the Clik2Go website not being accessible, they mistakenly thought they were not connected.
The situation also affected some of the ClikSat Satellite Internet Download service customers of Clik2Go NetConnect as well.
Magicmedia and Morbizco also operate an Internet Access service under the name of WebMeUSA Internet Services. Some of those customers had similar problems.
Although most Clik2Go and WebMeUSA Internet Access customers were able to get online, in most cases they were not able to get or receive email related to Clik2Go.Net or WebMeUSA.com email accounts. Most of those accounts are set up using mail servers hosted using the same system affected by the technical issue.
A spokesperson for the 6 year old company says they have been serving the Internet needs of customers in Wisconsin and other states without incident most of the time, but, from time to time, something may unexpectedly happen.
"It may have been Murphy's Law at work," the spokesperson said. "The important thing is that the websites are back online and ready to be viewed by visitors again."
The company apologized for any inconvenience the unexpected technical issue may have caused.
"Through the diligence and dedication of our Internet Technical Crew on Mothers Day Weekend, the problem was solved," the spokesperson said. "We appreciate the patience of our customers, who we always think of as family."